The City of Richland is excited to announce the upcoming launch of MyAccount, a new and improved utility customer service portal, arriving in October 2025. MyAccount will replace the City’s existing online customer service system, E-Care, and provide customers with upgraded tools to manage their utility accounts.
“Our goal is to provide customers with a more convenient and accessible experience when managing their utility services,” said Irma Bottineau, Customer Experience Manager. “MyAccount will offer enhanced features, improved functionality, and greater flexibility for residents and businesses.”
Key features of the new MyAccount portal include:
- A user-friendly interface with streamlined navigation.
- The ability to manage and view multiple accounts with a single login.
- A downloadable mobile app with customizable push notifications.
- The option to receive SMS text alerts about your account.
- Tools to view account details, compare usage rates, and make utility payments.
- Additional features designed to make account management more convenient.
In the coming weeks, the City will provide additional instructions to ensure a smooth transition from E-Care to MyAccount. Customers are encouraged to verify that their email address is up to date in their current E-Care account to receive important notifications. Updates can be made by logging into E-Care or by contacting Richland Customer Service at (509) 942-1104, option 4.
To learn more about MyAccount and view the project timeline, please visit: www.ci.richland.wa.us/MyAccount.
